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New 6-Week Hospitality Classes Starting This Fall at West L.A. College

FOR MORE INFORMATION ON HOW TO START YOUR TRAINING OR
OFFER A CLASS TO YOUR CLIENTS

(310) 287-4430
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PROGRAM DIRECTOR

Barry Sloan
Associate Dean
(310) 287-4278
SloanBa@WLAC.edu

WLAC

Get Started on an Exciting Career in the Retail Industry!

Retail Sales Associate/Customer Service Representative

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In Just 2 Months you can be trained to work in the Retail industry, which makes up about 10% of the jobs in L.A. County and California.

  • Great Opportunities for Advancement and Promotion
  • 85-hour program I-TRAIN & ETPL approved.
  • On-Site Work Training and Job Placement Assistance
     

This 85-hour West L.A. College training program teaches the techniques and skills necessary to succeed as a Retail Sales Associate or Customer Service Representative in any retail environment. Successful completers will receive an industry-recognized Guest Service Gold certificate and be highly sought after. Covers general retail and wholesale job skills, personal branding, and strategies (online, direct sales and social media) used by major retailers. Training covers Retail SMARTS, guest service skills, sales skills, product knowledge, how to handle requests and complaints, and cash and credit card transactions. Prepare for a career in sales with many opportunities to advance.

  • Prepares individuals for trained individuals in retail stores, department stores and boutiques.
  • Retail is the third highest projected demand in state thru 2022 (75,000 openings). There are 95,000 retail businesses in California, employing 1.9 million persons, including about 125,000 in LA County.
  • Earn Guest Service Gold® national certification.
  • 85 hours of training, including 40 hours of On the Job Training.
  • Average entry wage is $12.80/hr to $13.70/hr, with great opportunities to advance.
  • Cost: $1,395, or free to those who qualify.