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Online Counseling

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PLEASE READ BEFORE SCHEDULING AN APPOINTMENT 

Please use the counselor Cafe Card below to schedule a Video Appointment. When scheduling a video appointment or using the “Live Chat” virtual walk-in you must be prepared to collaborate in real-time with your counselor. The counselor will be using share screen, whiteboard and document sharing applications within the video meeting space. Please join the video meeting on a COMPUTER; all laptop and desktop Apple/Mac/PC will work for virtual counseling sessions. Please DO NOT use a cell phone for your video appointment.


Live Chat

To Live Chat with a counselor please follow the steps below.

  • Step 1: Select the “Live Chat” tab on the online counselor card
  • Step 2: Create an account or login to your account 
  • Step 3: Wait for pop-up window to appear to start Live Chat

 

Live Chat is appropriate for the following:

  • Quick counseling related questions
  • Change of Major
  • Update educational goal

 

Live Chat Hours:

  • Mondays: 12:00-3:00pm
  • Tuesday: 9:00-12:00pm
  • Wednesday: 12:00-3:00pm
  • Thursday: 9:00-12:00pm
  • Fridays: 9:00-3:00pm

Video Appointment

Video Chat Appointments can be scheduled between the following hours:

  • Tuesday: 10am-12pm and 1pm-3pm
  • Wednesday: 10am-12pm and 1pm-3pm
  • Thursday: 9am-11am and 12pm-2pm

 

To schedule a Video Chat Appointment with a counselor please follow the steps below.

  • Step 1: Select the “Schedule Appointment” tab on the online counselor card
  • Step 2: Select your date and time 
  • Step 3: Login to your account or create an account by selecting “Register Here”
  • Step 4: Add the reason for your appointment and your student ID number in the comments area
  • Step 5: Confirm your appointment by selecting “Make Appointment.”

**A confirmation email will be sent to the email address that you provided. On the day and time of your appointment, be sure to select the link provided within the email.

 

Video Chat Appointments are appropriate for the following:  

  • Educational planning (CSEP/Ed Plans)
  • Graduation Petitions
  • CSU/IGETC Certifications
  • Clarification of college procedures and policies
  • Certificate, Degree, and transfer requirements
  • Transferability of WLAC courses
  • Review of out-of-district transcripts

 

Video Chat Appointment Requirements: 

  • Use a laptop or desktop computer
  • Use Chrome or Firefox as your web browser (Chrome is preferred)
  • Shut down all other webpages for a faster connection
  • Have a microphone and webcam activated 
  • Test your webcam and audio prior to the meeting here: my.craniumcafe.com/pre-meeting-check 

Video chat with Online Counseling on Cranium Cafe