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COVID-19: Online Classes & Service


Per Governor Newsom’s Stay-at-Home order issued on March 19, 2020, the college is not providing in-person services or classes (press release). We are now delivering these online. 

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April 10: Classes Will STAY ONLINE Through Spring And In Summer

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Most online courses will be offered through Canvas unless you are advised otherwise through your instructor.  Access Canvase through the Student Portal at


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About Canvas

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Other Distance Education Tools

Student Chromebook Scholarships     Cash Grants and Grocery Gift Cards


Services such as Counseling, Financial Aid and Admissions will be available through one of several of the following: Phone, Email, Live Chat, Scheduled Chats and Online Meetings / Workshops. West uses Cranium Café / ConexEd to facilitate chats. When you attempt to open a chat, you will be prompted to logon. If you have never done so, you will be asked to create an account using your email and a password that you create.

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Classes and Registration

Q: When will classes resume on-campus?

LACCD Chancellor Rodriguez has announced that Spring 2020 classes at all nine colleges will continue in remote platforms for the remainder of the semester currently scheduled to end June 8, 2020. Summer session classes scheduled to begin June 15, 2020, as well as student support services and most of the District’s business operations, will be conducted in similar remote environments.
CLASSES THAT CANNOT MEETING ONLINE: Students enrolled in postponed classes (e.g. Aviation Tech, Dental Hygiene and some labs) will continue to be enrolled in these classes until they can be safely completed. No further action by students is required to complete these classes at this time...view press release

Q: Is my in-person class going online?

Most classes converted to online and resumed on March 30, 2020. Most faculty use Canvas. Logon to Canvas via the Student Portal at

Q: What is Canvas?

Canvas is an online "Learning Management System" (LMS) that provides classes with the ability to be conducted online.  VIDEO

Q: I'm having trouble logging on to the Student Portal (MyCollege.LACCD.eduand/or using Canvas. Who can help me?

Call (844) MyLACCD or (844) 695-2223 M-F 8am – 7pm.  For Canvas only issues, you can also contact 3CSN (844) 303-5595  3CSN Hours: 24 / 7

Q: What do I do if I don't own a computer or have internet access?

Any device that can connect to the internet can be used to access online course materials and lectures.  This includes internet cell phones, tablets and laptops. Unfortnately, computer labs at West must remain closed for now.

CHROMEBOOKS: Both LACCD and WLAC have a limited number free Chromebooks which are being given to qualified students. To Apply

FREE INTERNET: Charter and Comcast announced that they would offer 60 days of complimentary broadband to homes with K-12 or college students - . 

Q: How will in-person activities such as labs be handled?

As much as possible, these activities will be converted to an online or other format you can do from home. Your instructor will provide you with specifics.

Q: Will attendance requirements be the same online?

As with all classes, the faculty will establish attendance requirements for each course, the students are expected to communicate with the instructor regarding any absences.  Faculty will communicate with students regarding any changes in their attendance practices.

Q: Will my online class be held at the same time?

Some classes will be held online at the same time you met in-person. Others will be accessible 24/7. Your instructor will communicate expectations for online learning.

Q: My class is being held "asynchronous" what does that mean?

Asnychronous means that the class is not held at a particular time.  You may be required to complete certain tasks by a deadline established by your instructor.  Your instructor will provide expectations for asynchronous classes.

Q: What if I don't feel comfortable or cannot take an online class?

If you do not feel comfortable taking an online class, you have a few options including speaking with your instructor, electing Pass / No Pass, or Dropping with an Excused Withdrawl (EW):

  • Contact your instructor regarding any concerns you may have, they may be willing to work with you to help you feel comfortable.
  • Pass / No Pass Grading. For the Spring 2020 term, LACCD has lifted the restriction on the number of courses/units students can take for P/NP. These courses will not count towards the maximum number of P/NP limits
    applied to a certificate or degree, including major courses. All classes can be taken either as graded or as P/NP. Courses already designated as P/NP remain P/NP only. Read the full letter to students online from the LACCD Office of Educational Programs & Institutional Effectiveness. The deadline to petition for a grade basis change to Pass/No Pass status is also the last day to drop a course with a W/EW. The timing for this important deadline varies with the course taken. All students are strongly encouraged to speak with an Academic Counselor now to discuss their options and the impact it may have on their academic standing, admissions, financial aid and transfer to a CSU, UC or private universities. 
  • Drop the class using the Student Portal at

      If you are receiving financial aid, you should work with financial aid office to determine the impact of dropping classes and to if repayments may be required. If you still choose to drop your classes as a result of the Coronavirus, we will work with you to make sure your academic record is not impacted. This will include the use of Excused Withdrawals, which do not impact your GPA for transfer or degree purposes. There is no need to make a request for this action. The college will convert your Withdrawal (W) to an Excused Withdrawal (EW) automatically. This will also trigger a refund to your student account, if applicable.

    • RECEIVE REFUND: If I paid for my classes using cash, personal check or credit card and later need to withdraw from the class due to the coronavirus outbreak, can I receive a refund?

      Yes, a refund will be automatically processed for all students that request an excused withdrawal (EW) on or after February 25, 2020.


Q: What if I am sick and can’t complete coursework.

Please work with your professor and we will work to be as flexible as possible. If needed, please reach out to the professor and college to request an incomplete, which will allow you to complete the work at a later time. Another option is to request an Excused Withdrawal (see above "Dropping a Class").

Q: My class hasn't started yet, will it be canceled?

At this time, classes that begin in April, are still scheduled to start on-time ONLINE.  Any changes to classes will be communicated to you by the instructor.

Q: I currently have, or will need, accommodations for my class, who should I contact?

Please contact the WLAC DSPS office.  They will be able to assist your need for accommodations. PHONE: (310) 287-4450 EMAIL:

Q: How do I purchase textbooks?

You can order your books online and have them delivered to you. Visit 

Q: Are there changes to the Academic Calendar such as Spring Break, Holidays or the 2ND Spring 8-Week Session?

Spring Break is now March 23-28. Other holidays will stay as originally scheduled such as Cesear Chavez Day on March 31. The 2nd Spring 8-Week Session will still start on April 14 and be delivered online.

Q: Will there be other changes this semester?

a. Unfortunately, we can’t guarantee that additional changes will not be required. The District is in constant contact with the LA Department of Public Health, local, state and national leaders. We will continue to evaluate the situation and make changes as required to protect your health and the safety of our communities. We will always work to find ways to support your continued education with the least disruption possible.

Q: Are we having Summer classes?

Yes. Summer sessions will be offered online. 


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Services for Students

Q: Will still be available?

Yes, The Student Portal is still available and accessible at

Q: Will I be able to go to the campuses if I need help in person?

Not at this time. However, you may access services online, by phone and/or email. Many services offer LiveChat here via  Cranium Café / ConexEd. If you've never logged in before, you'll be asked to create an account.

Q: Will Counseling, Financial Aid and Admissions still be available?

Yes. Most services are available online, by LiveChat, phone and/or email.  

Q: How can I access basic need services (West Wardrobe/ Pantry / Housing Insecurity)?

The West Wardrobe and Food Pantry are closed until further notice. Please visit the Basic Needs Website to chat online with a live representative or make an appointment to get basic needs resources and referrals.

Q: Are all campus events cancelled?

Yes, currently all campus events have been cancelled until further notice. No decision has been made regarding Commencement.


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$0 Tuition LA Promise Program

Q: Can I still submit a Promise application?

Yes, students are advised to email to request an LA College Promise Student Agreement. New College Students are expected to (a) submit a CA College Promise Grant (CCPG) or CA Dream Act Application. All applications can be found under the forms link on financial aid website.(b) complete a Summer Transition Activity, and (c) enroll full-time for Fall 2020. Vist our Promise Page for more information.


Q: I am a current Promise student? Can I drop my classes?

Ongoing eligibility for Promise is unchanged: full-time enrollment and earning a minimum 2.000 GPA in coursework you complete. Drop deadlines are also being enforced. Please contact prior to dropping classes for additional consultation.


Classes  |  Services     |  $0 Tuition Promise Program 

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Financial Aid

Q: Do I need to renew my FAFSA for next year?

The 2020-2021 FAFSA is available for renewal at


Q: How can I be assisted with my financial aid questions?

The Financial Aid office is providing services online and by phone. Visit

Q: Does an Excused Withdrawal (EW) affect my financial aid eligibility?

Excused Withdrawal is still considered when calculating Satisfactory Academic Progress (SAP). The EW may impact your completion percentage and attempted unit standards when SAP is calculated for the next aid year. If you are a current financial aid student on probation due to not meeting SAP initially campuses may give special consideration to not become ineligible.


Q: How will dropping / withdrawing from courses affect my financial aid?

Dropping or withdrawing from classes may or may not affect you immediately or in the future.

  • May need to repay portion of financial aid disbursed if withdraw from all classes. You will receive a notification if this applies to you.
  • Please note this may impact Satisfactory Academic Progress (SAP) in a future aid year.

Q: How will my enrollment be reported to NSLDS if my enrollment is disrupted due to closure of campus because of the Coronavirus?

Reporting will continue to be sent to NSLDS. Institutions can enter into temporary consortium agreements with other institutions to allow students to complete and transfer in coursework from another institution, but be awarded credit at their home institution.

Q: Can I still get financial aid if all of my classes become online?

Yes. However, if you enroll in all online classes and your home or mailing address reflects any of these states, a registration hold will be placed on your account and or dropped from your classes if already enrolled prior to address update. You will not be eligible for financial aid.

Check here for an up to date list of restricted states and territories.

Q: Will the processing time for my financial aid be impacted because of campus closure?

Processing times will be impacted during campus closure. Updates will be shared as more information becomes available.

Q: Will I still be able to get a disbursement?

Yes, current disbursement schedules can be found on your campus financial aid website.

Q: I submitted my 2020-2021 financial aid application. How will I know if they received it?

Notifications will be sent the beginning of April to all students whose applications we have received. Your student portal will be updated with 2020 – 2021 aid year information once we receive your financial aid application.

Q: Will my loan continue to accrue interest?

After President Trump’s announcement of freezing interest on federal student loans as part of the National Emergency Declaration, we are waiting on more information and guidance on details of who will be eligible.


Q: The college has closed and I am a Federal Work Study Student and my on-campus job is not available, do I still get paid?

Yes, students that started their jobs and are not currently allowed to work due to campus closure can still get paid.  Please contact your FWS coordinator if you have any questions.


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Paying for Classes & Refunds

Q: I cannot continue my class(es) online, will I get a refund for my classes?

go to answer


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Graduation, Transcripts & Transferring

Q: Will there still be a commencement ceremony?

No decision has been made regarding Commencement.

Q: How do I evaluate my transcript or get a petition for credit?

Contact the Counseling Office

Q: I have questions about graduation or the evaluation of my award (certificate, Associate or Bachelor's degree) ?

You can contact the Graduation Office via Cranium Care / Donnex or email:

Q: How do I order transcripts?

View the how to video video and access the appropriate links and forms on our Transcripts Page. 

Q: How do I apply for my degree or certificate?

You’ll need to file a graduation petition. Visit our Graduation Page to review the process, view a how to video and access the forms.

Q: Who do I speak to about my plans to transfer to a university and for IGETC Certification?

Speak to any WLAC counselor about your transfer plans.

To direct questions to the Transfer Center at Email: